📄 REFUND & RETURN POLICY – Derm Lab

At Derm Lab, we stand behind our products with a 30-Day Money-Back Guarantee.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible:

• Items must be unused and in original packaging
• Proof of purchase is required
• Photo or video evidence may be required for damaged or defective items

Non-Returnable Items

Due to hygiene and safety reasons, we may not accept returns on:

• Opened or used patches
• Items not in original condition

Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection
• Approved refunds are issued to your original payment method
• Processing time: 5–10 business days

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 7 days of delivery
• Provide photo/video proof
• We will offer a replacement or full refund